Customer Service Ability
FPI has established a complete project consulting and service network with more than 2000 technical support and service experts. These experts with long-term industry knowledge, rich specialized experience, and comprehensive consulting skills ensure FPI’s servicing process reliability and effectiveness. Besides, our customer services personnel and partners are available around the clock to provide immediate response and remote online services upon your request.
After receiving customers' requirements, FPI's sales team will perform site inspection, technical consulting, and working condition investigation.Ensuring both solutions and services we provide strictly comply with customers' needs and local norms.
The sales team will generate the most competitive and suitable solution with TUV QAL-1 approved products.Every tailored solution from FPI is unique and highly compliant with customers' particular site specifications under the customers' site inspection results.
Producing & Delivery
FPI supply chain produces over 20,000 analyzers per year.All producing and trial running works are under a strict QA/QC procedure.After completing the above processes,logistics experts take care of packing, transport, customs clearance, and delivery.
Installation & Commissioning
FPI has established a standard operation process on installation and commissioning. Factory-trained experts will follow an investigation of the civil engineering conditions at the site and execute installation and commissioning in accordance with the quality control manual.Ensuring the system reaches peak performance, operates in safety, while reducing costly unexpected downtime.After completion of installation, technicians will provide stability tests and on-site equipment operation and maintenance training.
FPI's factory-trained experts provide analyzing, repairing, and maintenance services at the manufacturer level.As all analyzers' operation data logs are stored in the memory module, FPI's technical experts can perform troubleshooting and diagnostics based upon the log.Furthermore, FPI stores genuine spare parts for each project for up to ten years. Thanks to the reliable logistics processes, there is an assurance of swift delivery for the replacement of components to their respective destinations.
After Sales Process
Reporting Process (customer / sales / other company personnel)